FAQ

All explanations on how to use the app

Registration and account

When you open the HorseAnalytics Health app for the first time, you will be prompted to create an account.

If you already have an account, log in with your account.

If not, follow the steps in the login process.

You have the following login options to choose from:

  • Email address
  • Facebook profile
  • Apple ID
  • Google (gmail)

The first time you log in via Facebook, a new account will be created in the app.

Important: Add your name, country and a profile picture to complete the signup process!

Once the signup is complete, you will have the option to create a horse profile directly.

If you have a problem, feel free to email us at d.harder@horseanalytics.de – we will solve your problem with your assistance immediately. 

The following information will help us to reach our goal faster:

  • What kind of phone do you use?
  • What is your problem?
  • Which login did you use?
  • Which email address did you use?
  • Best would be a screenshot of your problem.

Below we already explain most of the solutions. 

You can change your password in the settings under Privacy → Data Security.

For cell phones with an Android operating system, you must not have your data filled in automatically.

Enter your data (email + password) yourself manually, then there should be no problems.

However, if there are problems, feel free to send us an email to d.harder@horseanalytics.de – we will solve your problem with your support immediately.

The following information will help us get there faster:

  • What kind of phone do you use?
  • What is your problem?
  • Which login did you use?
  • Which email address did you use?
  • It’s best to include a screenshot of your problem.

If you have problems with the Google login please write us a short message. Important – only gmail and googlemail addresses can be used here. Gmx, t-online, yahoo and others do not work in the Google login, please use the normal email login here.

Should there be any problems please send us an email to d.harder@horseanalytics.de – we will solve your problem with your support immediately.

The following information will help us get there faster:

    • What kind of phone do you use?
    • What is your problem?
    • Which login did you use?
    • Which email address did you use?
    • Best yet, take a screenshot of your problem
    1. Have you tried to log in to Google Login before? Email addresses can only be used once at a time.It’s best to use a second email or write us a short email – we’ll be happy to unlock your email again.
    2. On cell phones with an Android operating system, you must not have your data filled in automatically. Enter your data (email + password) yourself manually, then there should be no problems.
      However, if there are problems feel free to write us an email to d.harder@horseanalytics.de – we will solve your problem with your support immediately. 

The following information will help us get there faster:

    • What kind of phone are you using?
    • What is your problem?
    • Which login did you use?
    • Which email address did you use?
    • Best yet, take a screenshot of your problem

Please check your email box and your spam folder. You have to confirm your email address once. In the registration process, you can also have the email sent to you a second time. This may take a few minutes.

If there are still problems, feel free to send us an email to d.harder@horseanalytics.de – we will solve your problem with your support immediately.

The following information will help us get there faster:

  • What kind of phone do you use?
  • What is your problem?
  • Which login did you use?
  • Which email address did you use?
  • It’s best to include a screenshot of your problem.

Please always sign up using the same way that you registered:

Facebook → Facebook

Google → Google

Apple → Apple

E-mail → E-mail

The registration variants cannot be combined.

However, if there are problems, feel free to send us an email to d.harder@horseanalytics.de – we will solve your problem with your support immediately.

The following information will help us get there faster:

  • What kind of phone do you use?
  • What is your problem?
  • Which login did you use?
  • Which email address did you use?
  • It’s best to include a screenshot of your problem.

any questions?

We are happy to help! Just contact us at d.harder@horseanalytics.de.

General

Basic version:

  • Digital whiteboard
  • Health record
  • Medication*
  • Diseases*
  • treatments*
  • Emergency contacts
  • Weight
  • Body values
  • Cushing’s diary
  • Fructan risk at current location
  • Weather data & risk forecast
  • Training exercises

*a total of 5 viewable entries

Premium version (additional):

  • view all entries for medication, health history and treatments
  • add pasture/grazing time
  • Graph pasture time history
  • management (calendar, training plan etc.)
  • additional training exercises
  • create multiple horse profiles

The basic version of the app is free.

Premium subscription:

1-month subscription, one horse: €4.99
one year, one horse: 11,99 € per year.
one year, up to 5 horses: 34,99 € per year.

Home

  1. Digital whiteboard: At the top you see the circle with the current tasks and appointments. Below you can see the tasks in detail and filter them by category (task, illness, medication, appointment, training).
  2. Overview health record: Add information about your horse’s health, e.g. information about eyes, ears, coat, mane & tail etc. Click to see and manage more information.
    1. Equine Passport: Edit your horse’s information here.
    2. Treatments: Add upcoming appointments related to your horse.
    3. Medication: Add current medications or upcoming vaccinations here so you don’t forget anything.
    4. Diseases: Enter any past illnesses your horse has had.
    5. Body values: Track weight, temperature, pulse, respiration, height and use the Cushing’s diary.
    6. Symptom Diary: Keep health information up to date to notice abnormalities.
    7. Emergency contacts: Note emergency contacts, such as veterinary clinic, veterinarian or contact person. Click on the contact to call directly or get directions.
  3. Overview pasture management: Summary of fructan risk, weather data and last pasture time.
  4. Overview training diary: View your planned training sessions.
    Horse stable: Overview of all your horses.

Pasture Management

Thelocation of your horse can only be set in the premium version. Otherwise the current location of your cell phone will be used.

You can set the location of your horse by clicking on the location above your horse or the icon in the upper left corner. Now a map opens and you can click and then „Save“ to set a new location for your horse.

If Berlin is displayed, you have not allowed the app to access the location of your phone. You can easily change this in the settings.

Directly below you will find the weather forecast of the next 12 h in two-hour sections or as a forecast of the next 5 days.

The fructan risk is also indicated here, the current risk is colored behind your horse picture.

Below you can enter the current grazing time. However, this only works with a premium subscription.

Below you will find humidity, the average temperature of the last night and the soil dryness.

For the calculation of the fructan risk, we use the latest scientific findings on the subject of fructan in grass.

The weather conditions of the past days (especially precipitation) as well as the average temperature of the past night and the current weather forecast are taken into account to indicate the risk.

You can find more info here.

Under the weather forecasts is the „Today’s grazing time“ field. This feature is only available with a premium subscription. Start and End can be changed by scrolling (automatically in 24 h format), by Adding is confirmed. Added grazing times with fructan risk can be viewed in the diagram below and in the „Grazing time – History“. The currently added time can also be deleted here.
If Berlin, London or a similar capital city is displayed, you have not allowed the app to access the location. You can easily change this in the mobile phone settings. Then the location of your phone will be displayed again. This function is free of charge.

Stable Management

Under the menu item „Management“ you will find a clear calendar for your entire stable management. This function is only available in the premium version! There you can create tasks, appointments, diseases and note your own weekly training schedule. For example, for each workout you create, you can note one of our workout exercises.

Academy

Under the menu item „Academy“ you will find +125 training exercises, sorted by pole work, jumping, dressage, lunging and cross-country.

Under the menu item „Academy“ is the „Filter-Icon“ in the upper right corner. Click once and filter the exercises by level, intensity, focus, features and gait. Otherwise, exercises can be found by entering them in the search bar above.
Click on the desired exercise and select the heart in the top right corner. On the overview page „Academy“ you can then activate „saved only“ below the search bar.
On the overview page of an exercise you can see the graphical representation of the exercise, the level, the intensity, the focus, the required equipment and the description.

Settings

You can find the settings at any time in the menu at the bottom right.

Under the menu item „Settings“ → „Profile Settings“ you can manage your horses.

With the click on a horse the details open in short form.

If you want to create more than one horse profile, you need a premium subscription.

To change the information, click on „Edit“ in the upper right corner of the horse overview, select the horse whose information you want to edit. Then change them and confirm with „Done“.

You can delete a horse profile in edit mode below with „Remove horse“. Confirm this afterwards.

Yes, but you need a Pro subscription for 12 months.

The app is based on the set language of your smartphone.

If your smartphone language is not German, the HorseAnalytics Health app is in English. Unless you are in Spain and your phone is set to Spanish, in which case the app is available in Spanish.

This is possible in the Settings under „Edit profile“. Here you can edit your profile (e.g. name, profile picture and country).

You can change your password in the settings under Privacy →Data Security.

If you really want to delete your account, you can also find the setting „Delete account“ under Privacy → Data Security.
Feel free to send us an email and tell us why you are dissatisfied.

This is possible in the Settings under „Get HorseAnalytics Premium“. You can also activate Premium directly for each Premium function. Payment is possible via PayPal, credit or debit card, your phone provider, paysafecard or Play Store code.

Select either the 24h-count or the 12h-count in the General Settings.

Select either metric or imperial units in the General Settings.